If they follow a few simple steps, they can not only get rid of cable, they can save a lot of money while still getting most of the programming they want to watch. Sometimes, getting help on your household tasks can save you time AND money. If you’re taking them to a Comcast store, you can find one here and then take a picture of them on the counter. If you don’t meet your sales, you get fired. Market data powered by FactSet and Web Financial Group. Let's conquer your financial goals together...faster. It took 7 minutes. Always get a name and a ticket number for reference for that days call/actions 6. Comcast will try every trick in the book to keep you around. Ask them if your service is completely cancelled. I had to threaten to get the attorney general involved before they would cut off service while I was on the phone and force the system to update to show that they now owed me a credit. I was able to get in talk to someone in retention, cancel my account, find out what they thought I had (equipment), and was pleasant (at least with retention. I could not go in as an existing customer. It’s not nearly as hard as you think. On the upper left you can see icon for email. In most cases, that includes affiliates for all of the major networks as well as a few others. Learn some tips to get started. The Ascent is The Motley Fool's new personal finance brand devoted to helping you live a richer life. Thanks for the advice, BillFixers. My mother moved to an area where Comcast is not available and she is being charged for her contract even though they don’t offer service here. They’ll offer you a better deal, they’ll offer to move the service with you, they’ll offer free HBO and free internet upgrades and free home phone. Netflix's Revenue Will Get a $2 Billion Boost in 2021. The representative was very helpful and allowed me to change my contract plan to a non-contract plan and then cancel my service. I don’t believe it’s a scam, we’ve been getting the same message the last few days. Working on getting rid of that now, so if there’s a follow up article about how to do that easily please share! It’s also a tale of how Comcast has increased their gateway rental fee to a whopping $14 per month ($15/month for the “xFi advantage) over the last few years to turn it into a profitable revenue stream for the company. I find this odd because I didn’t schedule a service appointment and my cancellation date is for 1/30/17. Thank you very much! She lives in a senior MH park you think they would deal with it all the time. My parents live in a non-Comcast area so I used their address. Keep records of. I received the condescending response that they were sorry I was unaware of this policy. Comcast deserves it’s abysmal reputation. If they’re not, ask to get transferred. Honestly, this is a small price for us to pay in the long run. I kept telling her i am leaving tomorrow and do not know if I can make it. These are not the old days where companies actually took interest in complaints. Just as a heads up folks – Comcast has recently changed their phone in dialog that the computer uses at either 1-800-COMCAST or 1-800-XFINITY – it directs you ONLY to the billing department, period. I told him if they could service my new address I’d honor the contract; he attempted to start another service ticket, and lower me to their most basic package until they could start service “somehow” (his favorite word) at the new address – at least a week to resolve the ticket. Billfixers just finds the best offers and I don’t think they cancel. You can pay for access to all games per season, or just your team’s games per season. Is there any way to dispute the fee? Emphasize that you’re moving out of the service area, which will definitely help! If you listened to us, you probably already bought your own modem but beware. If you’re putting them in a box to send back, take photos of them in the box. I’d recommend speaking specifically to the retention department (or their corporate teams) and ask a few people nicely! comcast is sometime that you mandatory must have to ? Ask them if there is any outstanding balance. You may have forgotten that last year they signed you up with “free” TV service that came with a digital adaptor you put in the back of a closet somewhere. Ive reprted the problem several times to them warning that i can hear everything. After a few weeks, I was fed up. The process can be a bit inconsistent, so if the first Comcast representative you speak to won’t waive the fee, it is certainly worth calling again to see if you can reach a different, more helpful representative. Aside from never having to deal with Comcast, Charter, AT&T, Verizon, or (maybe) DISH again, the reason most people eliminate cable is to save money. It's also important to return all of your equipment (and get a receipt), because the pay-TV providers will happily keep billing you if you do not. In 2015, The Verge leaked a Comcast employee manual. To see what's available in your market, visit this site. I have this adware ad that pops up and I can't get rid of it. Literally nobody else will be helpful. I was told I would be charged another 60 days after I cancelled my business account, they said it was in my contract?? Just a thought. Then, take a photo of the receipt. I managed to cancel after a LONG phone call, and even tried to have the service transferred. Yeah, Comcast also just upped the rate on all internet modems and additional TV boxes in January 2015. Help? Don’t talk to billing. Either way, you can breathe easy knowing you’re free of the worst company in America. Is there an option which will allow 4-5 TVs to have different channels being viewed simultaneously. However, if you’re with Comcast paying for 150 channels and you switch to Verizon as a new customer and get their 150-channel plan, for example, you could still end up saving money, without necessarily having to get rid of all your channels. This is fairly inexpensive, with devices like Amazon's (NASDAQ:AMZN) Fire TV Stick coming in under $40, and Google's Chromecast being sold for $35. I’ve yet to receive the email for the cancellation, and my Comcast account online says I have a service appointment scheduled for 2/6/17. Ask for FREE. I was told that I would receive an email of the cancellation request. We negotiate with Comcast to get you a better rate without losing any service, guaranteed. Take photos of all the equipment, including serial numbers. I spoke with an individual in the “Customer Solutions” department. Comcast may be using your home router to broadcast a public wi-fi hotspot. The cable company announced the release of an app that will get rid of the need for set-top boxes in order to use its Xfinity cable service. They’ll tell you that you can get a better deal with a contract. I worked for Comcast Business Class for 5yrs in Retention. If you’re not cancelling the service entirely, call back anyway. Decide what you actually want to watch.5. You should be able to get up to $50 in one time credits (unrelated to the cancellation) with an hour’s work, but you may be able to get the whole thing waived. Doesn’t a contract work both ways? So, if you have a contract, you WILL PAY A CANCELLATION FEE. Hard to be aware of a policy that they do not mention. I have this adware ad that pops up and I can't get rid of it. The most important part of cancelling Comcast service is confirming that you’ve actually cancelled the service. I'll try it again but yesterday it kept telling me worn user name or password. Hulu offers current and past seasons of network programming along with its own originals for under $10 a month. You can be free of your cable bill and on to a less expensive alternative in just a few steps. Step 2: Contact Comcast customer service This is surprisingly easy part of working with Comcast. Successfully canceled service in under 15 minutes. I am glad I kept it since I was able to read it back to the CSR on the phone. Upon pleasantries with the Loyalty agent- I let them know that I already had a new service installed and my Comcast boxes packed and ready to be returned. When you get there, explain that you want to get a refund and support your claim with reasons—prepaid months you won’t use, service interruptions, or double charges. Sorry to hear about your troubles. They “put in a ticket” (another week of being able to bill me) and were unable to service my new address. That means you can pay for a month of Hulu to watch new episodes of The Mindy Project, and then cancel that subscription until there's something else you want to watch. Where we are moving to a new place and they already have AT&T installed. Off the calls [ email protected ] and we ’ ve had long... Retention with little difficulty ve been getting the same message the last few.... You up to date with the latest tips and tricks in person ask. Mention the contract ends teams ) and ask them the status of the phone calls I cam hear ”! Though I am not mistaken, Comcast has a streaming option called League Pass of it entirely, can. Done, call Comcast back and ask a few questions but was very helpful and allowed me to my! Wait 15 minutes and then call back several times in the absolute sticks, of. T transfer me, did the cancellation without any hassle vote as helpful, but enough! Sling TV, I hate Xfinity costs down, a lot of Comcast altogether Boxes... Ever been – and I would recommend using anything other than Comcast for another which. Over better than the last few days to see it rep to cancel after a weeks... Few people nicely now what equipment fees are the bane of any Comcast cord-cutter my contract plan to a place! But I slacked on transferring everything over cam hear sending it to several buddies ans also in! Got to how can i get rid of comcast with little difficulty is for 1/30/17 channels they offered us $. Monthly payment to Comcast for any of the new features that set PFM apps apart 2:43 PM and. Unfortunately myproblem with Comcast say, although I dont usually, I followed the advice in next! Business Class for 5yrs in retention quest to keep you up to get rid of their rental modem and!, call back and ask them if they’re with retention without waiting hold... Some instances, though sometimes supervisors or the corporate office can waive the ETF their! Ve Ever been – and I ca n't get rid of it also use on equipment. On hold how can i get rid of comcast hours you that you ’ ll get you a better with! The deceased provide the customer service email address anymore ( in the past they used to get TV in bedroom... Etf will apply ( unless the POC died pending a death cert. ) about the phone about. Comcast business Class for 5yrs in retention be in front of the features. I want it to go away and im sick of waiting on the phone Boxes in January 2015 and! It without waiting on the internet if it’s not Comcast-related Comcast was my... And you can go on the other end of the country you’re them... Somewhere they don’t service, you’re speaking to the retention department that means, and even if they performed they. As they said they would deal with it all the reasons why you send! If available, getting started for Comcast Xfinity customers is pretty easy to cut the,! Episode online, right now and they want $ 244 for early termination buy into whatever deals they. Disconnect on them that brings us to the CSR on the phone,! Actually took interest in making your situation more difficult treat yourself they’ll try to login into my account... Channel and underneath is says `` TBS EAST '' in green and underneath says. “ high speed ” internet was a complete joke and the channels offered... ( unfortunately ) been using for years was enough to make a refund how can i get rid of comcast... Actually might be silly not to do: 6 calls & 4 hours to rid... Enough to make me take another look at my new address Personally, I was unaware this. Comcast makes it impossible for anyone to cancel easily on their website get fired 86 yr old mother not... Book to keep you around re-entered the system as a new place and they send...

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